TERMS AND CONDITIONS
Emu Supply
ABN: 77 472 672 695
Trading Name: Emu Supply
Address: 4/124 Macpherson St, Bronte NSW 2024
Email: [email protected]
Phone: 0432 844 957
Last Updated: January 2026
1. INTRODUCTION
1.1 Agreement to Terms
By accessing and using the Emu Supply website (emusupply.com.au) and purchasing products from Emu Supply, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our website or purchase our products.
1.2 Who We Are
Emu Supply is a sole trader business operated by Marcio Bianchi, trading as Emu Supply (ABN: 77 472 672 695). We supply personal protective equipment (PPE) and maintenance, repair, and operations (MRO) supplies to businesses and individuals across Australia.
1.3 Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.
2. DEFINITIONS
“We,” “Us,” “Our” refers to Emu Supply (ABN: 77 472 672 695)
“You,” “Your” refers to the customer or user of our website
“Products” refers to all goods sold through our website
“Services” refers to all services provided by Emu Supply, including delivery
“Website” refers to emusupply.com.au and all associated subdomains
“Order” refers to a purchase request submitted through our website
3. PRODUCT INFORMATION AND PRICING
3.1 Product Descriptions
We make every effort to ensure product descriptions, specifications, and images are accurate. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.
3.2 Product Compliance
All products sold meet relevant Australian and New Zealand safety standards as specified in product descriptions. Customers are responsible for ensuring products are suitable for their specific application and workplace requirements.
3.3 Pricing
All prices are in Australian Dollars (AUD) and include GST unless otherwise stated
Prices are subject to change without notice
The price applicable is the price displayed at the time of order confirmation
We reserve the right to correct pricing errors
3.4 Product Availability
Product availability is subject to change. If a product becomes unavailable after you place an order, we will notify you within 24 hours with options to: – Wait for backorder with estimated delivery date – Cancel the item for a full refund – Substitute with an alternative product (subject to your approval)
3.5 Safety Data Sheets
Safety Data Sheets (SDS) are available for download on product pages or upon request. It is your responsibility to review SDS information before use.
4. ORDERING AND ACCEPTANCE
4.1 Placing Orders
Orders can be placed through our website 24/7
You may checkout as a guest or create an account
All orders are subject to acceptance by Emu Supply
4.2 Order Acceptance
Your order constitutes an offer to purchase products
We will confirm acceptance by sending an order confirmation email
We reserve the right to refuse or cancel any order for any reason, including:
Product unavailability
Pricing or product description errors
Suspected fraudulent activity
Credit or payment issues
4.3 Order Accuracy
You are responsible for ensuring all order details (products, quantities, delivery address) are correct before submitting your order.
4.4 Minimum Orders
We do not impose minimum order values. However, delivery charges will apply as calculated at checkout.
5. PAYMENT
5.1 Payment Methods
We accept the following payment methods: – Credit cards (Visa, Mastercard, American Express) – Debit cards – Bank transfer (EFT)
5.2 Payment Processing
Payments are processed securely through Stripe
Payment is required at the time of order unless alternative arrangements have been made in writing
For backordered items, payment will be processed when the item is ready to ship
5.3 Payment Security
We do not store your complete credit card information. All payment processing is handled securely by our payment provider (Stripe) in accordance with PCI DSS standards.
5.4 Failed Payments
If payment fails or is declined: – Your order will not be processed – We will notify you via email – You may retry payment or cancel the order
6. DELIVERY
6.1 Delivery Areas
We currently deliver throughout Australia. Delivery to remote areas may incur additional charges or extended timeframes.
6.2 Delivery Timeframes
Standard delivery: 2-5 business days
Express delivery: 1-2 business days (where available)
Same-day delivery: Available in select metropolitan areas (conditions apply)
Delivery times are estimated at checkout and are not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our control.
6.3 Delivery Costs
Delivery costs are calculated at checkout based on order weight, dimensions, and destination
Promotional free shipping may be offered from time to time at our discretion
You are responsible for delivery costs unless otherwise specified in a promotion
6.4 Delivery Requirements
A signature may be required for delivery
If you are not available, the courier will leave a card with collection instructions
Delivery to a business address requires a business name and contact person
6.5 Risk and Title
Risk passes to you upon delivery
Title passes to you upon full payment
You are responsible for inspecting goods upon delivery
6.6 Tracking
Tracking information will be provided via email once your order is dispatched. You can track your delivery through the courier’s website using the tracking number provided.
6.7 Incorrect Delivery Address
If you provide an incorrect delivery address, we are not responsible for non-delivery or misdelivery. Additional charges may apply for redelivery.
7. RETURNS AND REFUNDS
7.1 Change of Mind Returns
You may return unopened products in original packaging within 30 days of delivery
A 20% restocking fee applies to all change of mind returns
You are responsible for return shipping costs
Products must be in resaleable condition
7.2 Products Not Eligible for Return
The following products cannot be returned due to health and safety reasons: – Opened PPE items (gloves, masks, earplugs, respirators, etc.) – Items that have been used or installed – Items without original packaging – Customized or special order items
7.3 Defective or Damaged Products
Defective or damaged products may be returned within 90 days of delivery
We will provide a full refund or replacement at our discretion
We will cover return shipping costs for defective or damaged products
You must notify us within 7 days of delivery of any damage or defects
7.4 Return Process
To initiate a return: 1. Contact us at [email protected] with your order number and reason for return 2. Wait for return authorization (RMA number) 3. Package items securely with RMA number clearly marked 4. Ship to the address provided in your RMA 5. Retain proof of postage
7.5 Refund Processing
Refunds will be processed within 14 days of receiving the returned product
Refunds will be issued to the original payment method
Delivery charges are non-refundable unless the return is due to our error or a defective product
7.6 Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you must return it for a refund and place a new order.
8. WARRANTIES AND LIABILITY
8.1 Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law (ACL) or other applicable laws that cannot be lawfully excluded.
8.2 Consumer Guarantees
Under the ACL, consumer guarantees apply to products purchased from us, including: – Products are of acceptable quality – Products are fit for any disclosed purpose – Products match their description – Products match any sample or demonstration model
8.3 Manufacturer Warranties
Where manufacturer warranties apply, these are passed through to you. We will assist in facilitating warranty claims with manufacturers.
8.4 Limitation of Liability
To the maximum extent permitted by law: – Our liability is limited to the cost of replacing the product or supplying an equivalent product – We are not liable for any indirect, consequential, or special damages – We are not liable for business interruption, loss of profits, or loss of data
8.5 Product Suitability
You are responsible for ensuring products are suitable for your intended use
You are responsible for complying with workplace health and safety requirements
We recommend consulting relevant safety standards and regulations before use
8.6 Disclaimer
Products are supplied for commercial and business use. If you use them for personal, domestic, or household purposes, you may have additional rights under the ACL that cannot be excluded.
9. INTELLECTUAL PROPERTY
9.1 Our Rights
All content on our website, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.
9.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website for purchasing products. You may not: – Reproduce, modify, or distribute our content without permission – Use our trademarks or branding without written consent – Scrape, copy, or download our website content for commercial purposes
9.3 Product Images
Product images are for illustration purposes only. Actual products may vary slightly from images displayed.
10. USER ACCOUNTS
10.1 Account Creation
Creating an account is optional but recommended for easier ordering
You must provide accurate and complete information
You are responsible for maintaining the confidentiality of your account credentials
10.2 Account Security
You are responsible for all activities under your account
You must notify us immediately of any unauthorized use
We are not liable for losses arising from unauthorized use of your account
10.3 Account Termination
We reserve the right to suspend or terminate your account if: – You violate these Terms and Conditions – You engage in fraudulent activity – You provide false or misleading information – Your account remains inactive for 24 months (after 30 days notice) – You engage in abusive behavior toward our staff
11. PRIVACY AND DATA PROTECTION
11.1 Privacy Policy
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which should be read in conjunction with these Terms and Conditions.
11.2 Consent
By using our website and services, you consent to our collection and use of your personal information as described in our Privacy Policy.
12. PROHIBITED CONDUCT
You must not: – Use our website for any unlawful purpose – Interfere with the operation of our website – Attempt to gain unauthorized access to our systems – Transmit viruses or malicious code – Engage in automated data collection (scraping, bots, etc.) without permission – Impersonate another person or entity – Harass, abuse, or threaten our staff or other users
13. DISPUTE RESOLUTION
13.1 Informal Resolution
If you have a complaint or dispute, please contact us first at [email protected]. We will make reasonable efforts to resolve the issue.
13.2 Mediation
Before commencing legal proceedings, both parties agree to attempt to resolve the dispute through mediation. NSW Fair Trading offers free mediation services.
13.3 Legal Proceedings
If mediation is unsuccessful, either party may commence legal proceedings. This clause does not prevent either party from seeking urgent injunctive relief or pursuing debt collection.
13.4 Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
14. FORCE MAJEURE
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including: – Natural disasters – War, terrorism, or civil unrest – Government actions or restrictions – Pandemics or health emergencies – Strikes or labor disputes – Supplier failures – Telecommunications or internet failures
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products.
15.2 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
15.4 Assignment
You may not assign or transfer your rights or obligations under these terms. We may assign our rights and obligations to another entity.
15.5 Communication
By providing your contact details, you consent to receive communications from us regarding your orders, account, and our services. You may opt out of marketing communications at any time.
16. CONTACT INFORMATION
For questions about these Terms and Conditions, please contact us:
Emu Supply
Email: [email protected]
Phone: 0432 844 957
Address: 4/124 Macpherson St, Bronte NSW 2024
ABN: 77 472 672 695
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.